Community Information

On this page the council is publishing  information from third parties that may be of interest to members of the community
Openreach has put together the attached ‘Contact Us’ booklet, which aims to help customers contact Openreach and access some of their services, from checking if your premises has access to fibre broadband, to reporting damage or graffiti to Openreach broadband cabinets and other infrastructure. 
Contact Information for Electricity & Gas Emergencies: 
 
Police Contact
Non emergency 101
Medical/Fire/Police Emergency: 999
 
Electrical Emergencies & Power Cuts
Electricity Distribution Operator: 105
 
Gas Emergencies & Smelling Gas
Gas Network Operator: 0800 111 999 
​South Gloucestershire Council’s Environmental Protection is responsible for noise and nuisance.  General information is available from https://www.southglos.gov.uk/environment-and-planning/pollution/pollution-control-noise/ 
They provide a variety of guidance leaflets from
https://www.southglos.gov.uk/environment-and-planning/pollution/pollution-control-noise/noise-and-nuisance-advice-leaflets/
 
You can:
Report a problem online at https://my.southglos.gov.uk/ServicePage.aspx?servicePath=&JScript=1
 
Contact Environmental Protection at:
PO Box 1954
Bristol BS37 0DD
 
Tel no: 01454 868001
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Guidance on using public transport

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The Three Shires Medical Practice is encouraging patients to register for on-line services.  For further information please contact the Pucklechurch surgery on 0117 937 2350
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​Citizens Advice South Gloucestershire
We are making changes to the operating hours of our new Telephone Advice Service. This will provide more consistency and will help us to answer as many calls as we can during these challenging times
The telephone number for our service is 01454 334961 and from today will be open from 10am until 4pm, Monday – Friday
 Please note this number is a local number to replace our face-to-face services and is not the National Adviceline which experiences more demand.
Please call us on the local number above if you need advice​.
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LOOKING AFTER YOUR WELLBEING ​
South Gloucestershire Council has a dedicated webpage providing information on a range of issues to help you look after your wellbeing
https://beta.southglos.gov.uk/health-and-wellbeing/#mcetoc_1e4bos2jn6e
The following are extracts from various pages on South Gloucestershire council website giving links (highlighted in red) to support and information.
 
Staying active at home
The “Move More” section of the One You South Gloucestershire website provides information on how to remain active at home.
One You South Gloucestershire – Move More 
The NHS have some easy equipment-free fitness routines which are great to do at home.
NHS at home workouts
 
Mental wellbeing
It’s natural to feel anxious during times of uncertainty. The “Stress Less” section of the One You South Gloucestershire website provides guidance, advice and tips on how to maintain your mental wellbeing during this difficult time.
Mental health and wellbeing support·
Wellbeing courses and taster sessions·
Groups and support in the community ·
Volunteer opportunities·
Information about services and events·
Secondary and specialist care·
Accessing social care support·
Talking therapy services       ·
Mental health in the workplace·
Bereavement Guide·
Maternal mental health·
Who to contact in a mental health crisis

Mind You
South Gloucestershire Council also have a dedicated Mind You website with useful information for supporting children and young people who may also be struggling with the uncertainty and impact of Covid-19.
 
You can find information and advice about looking after your mental health during the Coronavirus pandemic from the following links:·
MIND
Rethink·
Young Minds
Anna Freud·
Downloadable resources from OTR·
Children’s Commissioner·
Mencap·
CAMHS Resources ·
Nuffield Health Swap – Journal and Fact File·
Calm Zone·
Mental Health Foundation Kindness Guide·
ThinkNinja App·
Heads Together Wellbeing Guides·
Heads Together 60 Second Support Series·
Barnardos HYPE Service – Blog and Art Project

Further information
Education and support for children and young people
South Gloucestershire Council Education and support for children and young people page has further signposting information including Community Children’s Health Partnership services and support for families through the council’s Access and Response Team.
 
Southern Brooks
If you would prefer to speak to someone to find out what support is available, call Southern Brooks Community Partnership on 0333 577 4666. Open: 11am to 7pm Monday to Friday, 12pm to 6pm Saturday and Sunday, email: communitysupport@southernbrooks.org.uk
 
Avon & Wiltshire Mental Health Partnership
You can also contact Avon & Wiltshire Mental Health Partnership. Phone the 24-hour AWP NHS helpline: 0300 3031320.
 
Our Frontline
​Our Frontline is a new service formed by Samaritans, Mind, Shout and Hospice UK, supported by The Royal Foundation, providing round the clock support to all of those going to work as part of the national response to the coronavirus. From supermarket staff to delivery drivers, social workers to police officers, Our Frontline provides mental health and bereavement support and tailored online resources.